Terms of Service

1. Who we are and what this contract covers

Proposition Studio is provided by M8 Mateusz Bochyński, Trzy Lipy 2, 1/1, 80-152 Gdańsk, Poland, NIP 5833465375 ("we", "us"). The website is propositionstudio.com and the application runs at app.propositionstudio.com. For support, complaints, privacy and legal matters write to hello@propositionstudio.com.

These Terms govern your account, your use of the application and any credits you buy. The Privacy Policy and the Cookie Notice explain how we handle data; they are information, not a consent form.

Purchases are processed by Stripe through its merchant of record, Sold through Link, LLC (a Stripe company). It collects the payment, issues the transaction documents, handles indirect taxes within its coverage and processes the payment side of refunds and disputes under its own terms shown at checkout. We remain responsible for the service itself, for your credits and for your complaints.

2. Account and technical requirements

You need an account to use the service. You must be at least 18 years old. Accounts are personal and carry the holder's first and last name; we do not offer organisation accounts. If you use the service for a company, studio or client, you confirm that you are allowed to act for them.

You open an account by signing in with your Google account or with an email address and password. When new accounts are paused, you can join the waiting list on the website; a waiting-list entry is not an account and does not reserve credits.

Keep your credentials and activation links private and tell us promptly if you suspect unauthorised use. You are responsible for what happens through your account, unless the law says otherwise. Using any online service carries typical risks such as malware, phishing or unauthorised access to an account; keep your device, browser and credentials secure.

To use the service you need a current version of a modern browser (Chrome, Edge, Firefox or Safari) with JavaScript and cookies enabled, and an internet connection. Inputs are images; results can be exported as JPG, PNG or WebP. We may set reasonable limits on file size, number of projects, request rate and storage, and we show the applicable limits in the application.

3. The service

The application lets you upload images, select regions, write prompts and request AI-generated or AI-edited images, then review versions and export results. It relies on third-party cloud and AI providers, so availability, models, limits and output quality can change. We do not promise uninterrupted operation or a particular result.

We may change the service for reasons such as security, legal requirements, provider changes, cost or product development. We will not retroactively change a completed purchase. Where consumer law requires notice or a right to terminate because of a material negative change, you will have it.

4. Your content and AI results

What you upload, write or draw stays yours. You must have the rights and permissions needed to upload it and to process it with AI, including from clients, photographers, designers, property owners and people shown in the images.

You give us a licence to store, copy, transmit and process your content only as needed to operate, secure and support the service, including sending it to the AI providers we use (currently fal.ai, Google Gemini and OpenRouter). We do not use your content for advertising and we do not train models on it.

AI results are probabilistic. They can contain errors, invented details or elements that resemble other people's work, and similar results may appear for other users. We pass to you whatever rights we hold in a result for your personal or commercial use, without a warranty that it is unique, accurate, protectable or non-infringing.

You decide how a result is used. Before professional or commercial use, check it yourself: dimensions, materials, structure, safety, planning rules, people, logos and anything presented as fact. Results are not architectural, engineering, legal or financial advice and are not construction documents. Where the law, a platform or a client requires it, disclose that an image was generated or modified with AI, and do not remove provenance markers where that would be unlawful or misleading.

5. Rules of use

Do not use the service to create, upload or distribute content that is illegal or that:

• sexualises or endangers minors;

• shows intimate images of a person without consent, or exploits, threatens, harasses or defames anyone;

• incites violence, terrorism or hatred against protected groups;

• impersonates a real person or organisation, fabricates evidence or official documents, or misleads viewers about a real person, property, place or event;

• infringes copyright, trademarks, designs, privacy, image rights or confidentiality;

• contains special-category personal data, identity or financial documents or children's data that you are not authorised to process.

Do not present an AI result as a survey, approved design, permit document, engineering calculation, safety assessment or guarantee of value. Do not bypass security or credit controls, automate access without permission, resell accounts or credits, create duplicate accounts to obtain benefits, overload the service or probe other users' data.

If we see a breach we may refuse a request, remove content, limit a feature, withdraw promotional credits or suspend or close the account, in proportion to the severity, and we may preserve evidence or notify a provider or authority where the law requires. Report unlawful content or infringement to hello@propositionstudio.com.

6. Credits, prices and refunds

Credits are units for operations in the service. They are not money, cannot be transferred or resold, and are redeemed for cash only as described in this section or required by law.

Packs are one-time purchases, not subscriptions: 20 credits for USD 4, 100 credits for USD 15 or 200 credits for USD 28, tax included. The checkout may show a local currency; check the total and any conversion terms before paying. The confirmed transaction records the amount and currency actually charged.

At the current product setting, one successful image generation consumes one credit, and one successful Upscale generation consumes two credits. Reserved credits are released if generation fails before a successful output. Prompt Enhancer is currently free and requires no credit balance, reservation or ledger charge; segmentation or masking may also be included without an additional credit, subject to technical and anti-abuse limits. Any future Enhance cost applies only after the interface clearly shows it before the operation.

Purchased credits are valid for 12 months from the payment date shown in your confirmation. We send reminders before expiry, but expiry does not depend on them. Free, welcome, beta or promotional credits follow the conditions stated when they are granted and have no cash value.

Referral credits are granted at Proposition Studio's discretion when a person you invited activates an account or completes their first purchase. They follow the same conditions as other promotional credits and may be voided if that purchase is refunded.

Before you pay, you see the pack, the total and these Terms. After payment you receive a confirmation with the pack, amount, date and expiry; the merchant of record issues the receipt or invoice. If you buy for a company, you may provide its name, address and tax ID for that document.

You can ask us to refund unused credits from a specific purchase. The refund is the proportional share of the price you actually paid for the credits you return. A refund or dispute affects only the credits of that purchase; other credits stay available. Refunds go through the original payment channel.

7. Withdrawal and complaints

As a consumer you may withdraw from the contract within 14 days of a purchase without giving a reason, by writing to hello@propositionstudio.com. The model form in section 11 is optional. We return the payment within 14 days of your notice, using the original payment method. Your credits are available right after payment and you may use them during this period. If you use credits before withdrawing, we may deduct the value of the credits you used.

To make a complaint, write to the same address with your account email, what happened and what you expect. We answer consumers within 14 days. For a service that does not work as agreed you have the statutory remedies for digital services: repair, re-performance, price reduction or termination.

These rights also apply to a sole trader in Poland where the contract is not of a professional nature for them.

8. Ending the contract

You may stop using the service at any time and ask us to delete your account by email. We may suspend or close an account for a serious or repeated breach of these Terms, for legal or security reasons or to prevent harm. Paid credits are not lost merely because an account is suspended; their treatment follows the law and section 6.

If we shut the service down, we stop sales, notify you, give you a reasonable time to export your work and settle unused paid credits.

9. Liability

Nothing in these Terms limits liability that cannot be limited by law, including our liability to consumers for failure to supply or lack of conformity.

For business users, we are not liable for indirect losses, lost profit or decisions made on the basis of an unverified AI result, and our total liability for events in any 12 months is limited to the price paid for the service in that period. Business users reimburse us for third-party claims caused by their unlawful content or deliberate breach of section 5, to the extent proportionate to their responsibility.

Keep your own copies of files you need. Archiving in the application is not deletion and storage is not guaranteed indefinitely.

10. Law, disputes and final provisions

Polish law applies. A consumer living in another country keeps the protection of the law that applies there. Consumers may sue before any court competent under the law; we do not impose a forum. After an unresolved complaint we will inform you about out-of-court dispute options under Polish rules.

The service, software, brand and documentation are ours or our providers'; these Terms give you a right to use the service, not to copy or resell it. Feedback may be used to improve the service.

Material changes to these Terms get a new version and date and, where required, a notice in the application or by email. If a provision is invalid, the rest still applies. The English and Polish versions describe the same contract; if they differ, the version more favourable to a consumer applies where the law requires, otherwise the Polish version controls.

11. Model withdrawal form

Complete only if you wish to withdraw.

• To: M8 Mateusz Bochyński, Trzy Lipy 2, 1/1, 80-152 Gdańsk, Poland, hello@propositionstudio.com

• I hereby withdraw from my contract for the following service or credit purchase: [description]. Contract concluded on: [date]. Name: [name]. Address: [address]. Date: [date]. Signature (only if sent on paper): [signature].