Terms of Service

1. Provider and contract

Proposition Studio is provided by M8 Mateusz Bochyński, Trzy Lipy 2, 1/1, 80-152 Gdańsk, Poland (the “Provider”, “we”, “us”). The service website is propositionstudio.com and the application is app.propositionstudio.com. Support, privacy, complaint and legal notices may be sent to hello@propositionstudio.com.

These Terms form the contract for access to and use of the Service. The sections on acceptable use and on credits, refunds and withdrawal form part of that contract. The Privacy Policy and Cookie Notice explain data processing and device technologies; they are notices rather than blanket consent.

If a specific written pilot offer, order confirmation or checkout screen contains transaction details that differ from these general Terms, those specific details control only for that transaction, while mandatory law always controls over conflicting contract language.

2. Accounts and access

The Service requires an account. You must be at least 18 years old and legally able to enter into this contract. The Service is not directed to children or minors.

If you use the Service for a company, studio, school, client or other organisation, you confirm that you are authorised to bind or act for that organisation. References to consumers include, where Polish mandatory law applies, a natural person conducting business whose contract is not of a professional nature for that person (a Polish quasi-consumer) for the rights that the law extends to them.

You must provide accurate account information, protect credentials and activation or reset links, and notify us promptly of suspected unauthorised access. You are responsible for activity performed through your account unless mandatory law provides otherwise.

We may limit who can obtain an account. We may require an invitation, operate a Request Access process, or allow self-registration. Which mode is active is an operator decision that we may change, including closing self-registration and returning to Request Access or invitation if load, support or capacity requires it. A Request Access submission records interest only; it does not create an account, workspace, credits or a login, and admin review and activation remain a separate step while that mode is on. Sign-in is for people who already have an account. Registration, invitation or prior access does not guarantee continued access, a particular feature, a particular AI model or eligibility to buy credits.

3. The Service

The Service lets users create projects, upload input and reference images, create masks or annotations, write or enhance prompts, request AI image generation or editing, review project history and export results.

The Service is experimental and depends on third-party cloud and AI systems. Availability, queues, limits, model behaviour, moderation, output quality, formats and features can change. We do not guarantee uninterrupted or error-free operation, a minimum number of models, or permanent availability of any provider.

We may set reasonable technical, storage, request, generation, security and anti-abuse limits. Limits may differ by account, pilot arrangement, provider capacity or risk level. We may refuse requests that breach law, provider rules or these policies.

4. User Content: ownership, warranties and licence

“User Content” means prompts, uploaded or referenced images, masks, annotations, project names, metadata, instructions, files and other material you submit or make available through the Service.

You retain the rights you have in User Content. You are responsible for User Content and confirm that you have all rights, permissions, licences and lawful bases needed to upload it, process it through AI providers, modify it, combine it with other material, and use or disclose the resulting outputs.

You grant us a worldwide, non-exclusive, royalty-free, limited licence to host, copy, transmit, transform, display internally and otherwise process User Content only as reasonably necessary to operate, secure, troubleshoot and support the Service, perform your requests, investigate complaints or misuse, comply with law and establish, exercise or defend legal claims.

The licence lasts while the relevant content is stored or needed for those purposes and continues only as required for lawful records, backups, security evidence or claims. It does not transfer ownership to us.

Do not upload material that is illegal, infringing, confidential without authority, subject to another person’s privacy or image rights without a lawful basis, or otherwise prohibited by the acceptable use rules.

5. AI processing and outputs

To perform a request, the Service may send prompts, images, masks, references, settings and relevant metadata to selected AI providers, currently including fal.ai, Google AI/Gemini and OpenRouter for the functions in which each is used. The Privacy Policy describes this processing.

AI systems are probabilistic. The same or similar prompt may produce different results, and similar results may be generated for other users. Outputs may contain errors, visual artefacts, invented details, bias, unsafe material or third-party protected elements.

To the extent we hold transferable rights in an output, we grant you those rights for lawful personal or commercial use. No guarantee is made that an output is unique, copyrightable, registrable, non-infringing, accurate, fit for a particular purpose, or accepted by a client, authority, platform or insurer.

You must review outputs before use. In particular, you must independently verify dimensions, materials, structure, engineering, fire safety, accessibility, planning, zoning, product claims, identity, location, trademarks, people and any statement presented as factual. Outputs are not architectural, engineering, legal, tax, safety or investment advice and are not construction documents.

You decide whether and how to publish, sell, deliver, build from or otherwise rely on an output. You bear that decision and must obtain any licences, clearances, consents and disclosures required for the intended use.

6. Acceptable use

You are responsible for prompts, uploads, references, masks, annotations, outputs and the decision to publish, sell, deliver or rely on them. You must have all rights, permissions, licences, consents and lawful bases required from clients, employers, photographers, architects, designers, property owners, depicted people and other rights holders for the processing and intended use. A client instruction or access to a file does not automatically prove authority to upload it to an AI service. Protect confidential information and comply with professional duties and project agreements.

You must not use the Service to create, request, upload, store, facilitate or distribute illegal content or conduct.

Do not impersonate a real person or organisation, fabricate an endorsement, or create deceptive identity, evidence or official-document material. Do not submit children’s data, government IDs, financial documents, health or biometric data, special-category data, precise private-location data or confidential third-party files unless the processing is necessary, lawful, authorised and separately assessed. Synthetic or modified depictions of identifiable people require particular care, consent or another lawful basis, and must not be used for sexual, defamatory, discriminatory, coercive or deceptive purposes.

Do not present an AI output as an accurate survey, existing-condition record, approved design, building permit material, engineering or structural calculation, fire or accessibility assessment, cost estimate, legal opinion, planning decision, investment promise or guarantee of value or sale. Do not materially misrepresent a property, development, neighbourhood, view, amenity, condition or completed work in advertising, sales or client materials. Clearly distinguish concept, proposed work and existing reality where the context could mislead. Independently review rights, dimensions, materials, people, locations, logos, protected designs, safety and mandatory disclosures before professional or commercial use.

You must not publish realistic AI-generated or AI-modified content as authentic documentary material when it could mislead viewers about a person, property, place, object, entity or event. Where law, platform rules, a client instruction or professional standards require disclosure, provide a clear and timely statement that the content was generated or materially modified with AI, and keep the disclosure when the material is republished or delivered.

The Service may retain provider, model, source, operation and timestamp records, but does not guarantee that every exported file carries or preserves C2PA, Content Credentials, SynthID or other machine-readable provenance. Do not remove provider provenance or labels where removal would be unlawful or deceptive.

Do not bypass rate limits, credit controls, safety systems, access controls or security tests. Do not automate access except through an expressly authorised interface. Do not resell accounts or credits, create duplicate accounts to obtain benefits, overload the Service, probe other users’ data, scrape protected content, or submit inputs designed to extract system prompts, credentials or confidential provider information.

We may refuse a request, quarantine or remove content, restrict a feature, preserve evidence, suspend or terminate an account, withdraw abusive promotional credits, or notify a provider or authority when reasonably necessary and lawful. We consider severity, harm, repetition, intent, account history and available evidence. A technical or safety refusal does not consume the reserved generation credit at the current launch setting, but a credit return does not authorise the prohibited request. Mandatory consumer rights and lawful complaint routes remain available.

Report suspected infringement, privacy abuse or unlawful content to hello@propositionstudio.com with enough information to identify the account, project or output. Do not make knowingly false reports. We may request verification and may preserve or disclose relevant evidence as required by law.

• Child sexual abuse material, sexualisation or exploitation of minors, or content that endangers a child.
• Non-consensual intimate imagery, sexual exploitation, trafficking, coercion or image-based abuse.
• Credible threats, incitement to violence, terrorism or violent-extremist support, hate targeting protected groups, or instructions for serious wrongdoing.
• Harassment, stalking, defamation, doxxing, privacy invasion or publication of sensitive personal information without lawful authority.
• Malware, phishing, credential theft, fraud, scams, impersonation for deception, evasion of sanctions or export controls, or instructions designed to bypass security systems.
• Content that infringes copyright, trademarks, designs, trade secrets, publicity, privacy, contractual or other rights.

7. Credits, refunds and withdrawal

Credits are a limited contractual right to request specified Service operations. They are not money, e-money, a bank deposit, a security, a transferable asset or a general-purpose payment instrument. They cannot be transferred, resold or redeemed for cash except where mandatory law or an express refund decision requires it.

Paid credits are obtained through a paid offer or purchase flow. Promotional credits include welcome, beta, trial, bonus, support or operator grants that were not bought for a price and have no cash value. Where paid and promotional balances coexist, the product may use promotional credits first.

The quantity of credits, gross total price, currency, taxes, payment method and any eligibility or pack limits are stated in the offer, order screen or checkout available at the time of purchase. Prices may change for future purchases. These Terms intentionally do not fix a pack price.

At the current product setting, one successful image generation consumes one credit. A reserved credit is released if generation fails before a successful output. Prompt Enhancer is currently free and requires no credit balance, reservation or ledger charge; segmentation or masking may also be included without an additional credit, subject to technical and anti-abuse limits. Any future Enhance cost applies only after the interface clearly shows it before the operation.

A purchase is made only through a purchase flow or written offer made available by us. Before a binding order, we will show the main characteristics, gross total price, currency, quantity and payment obligation and provide access to the applicable documents. A payment provider may process the transaction under its own privacy and service terms. Loading credits into an account does not by itself mean that every future generation service has been fully performed.

Consumers may have a 14-day statutory right to withdraw from a distance contract. Where you expressly request immediate performance during that period, you may be required to pay for the proportion already performed. Used credits or delivered digital content may be treated under the applicable statutory rules only when the required request, acknowledgement and durable-medium confirmation were validly obtained. Unless mandatory law permits another result, a valid withdrawal is handled by refunding the unused paid portion and accounting for properly performed units.

If a purchased Service is not supplied or lacks conformity, consumers retain statutory remedies, which may include supply, re-performance, re-credit, bringing the Service into conformity, price reduction, refund or termination. An output that is merely aesthetically disappointing is not automatically a technical failure, because AI output is probabilistic.

Send a refund or withdrawal request to hello@propositionstudio.com with the account email, purchase reference, generation or project reference if relevant, problem description and requested remedy. We may ask for information reasonably needed to verify the transaction, but a fiscal receipt is not the only proof. Approved payment refunds are returned through the original method unless the consumer agrees otherwise or law requires another method. Re-credits are shown in the account ledger when the relevant function is available.

Report duplicate, wrong, unauthorised or undelivered payments promptly. We may suspend the disputed credits while investigating and provide transaction, consent and delivery evidence to the payment provider where lawful. A chargeback does not remove mandatory rights, but using or transferring disputed value, duplicate-account abuse or knowingly false disputes may justify account restrictions and recovery of losses to the extent permitted by law.

Promotional credits may be withdrawn when obtained or used through fraud, policy violations or duplicate-account abuse. Paid credits are not forfeited merely because an account is suspended; they are handled under mandatory law, the reason for suspension, payment restrictions and this section. The current general policy does not set an automatic expiry for paid credits. A specific promotional campaign may have a clearly disclosed validity period before acceptance.

Nothing in these Terms removes remedies for failure to supply, lack of conformity, duplicate or unauthorised payment, failed generation or other mandatory consumer protection. Withdrawal rights described here also apply to a Polish quasi-consumer when and to the extent the contract is not of a professional nature for that person.

• Model withdrawal form (complete and return only if you wish to withdraw): To the Provider identified in section 1, hello@propositionstudio.com.
• I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following digital service: [describe the Service or credit purchase]. Contract concluded on: [date].
• Name of consumer(s): [name]. Address of consumer(s): [address]. Signature of consumer(s) (only if this form is notified on paper): [signature]. Date: [date]. Delete as appropriate.

8. Complaints, conformity and support

Send complaints to hello@propositionstudio.com or by post to the Provider’s address. Include the account email, transaction or order reference if applicable, project or generation reference if available, what happened and the remedy requested. A fiscal receipt is not the only acceptable proof of purchase.

For consumers, we provide the remedies required for digital services and content, which may include supply, bringing the Service into conformity, re-performance, re-credit, price reduction, refund or termination where statutory conditions are met.

Polish consumer complaints are answered on paper or another durable medium within 14 days unless a different mandatory rule applies. Statutory periods, evidentiary presumptions and rights are not reduced by these Terms.

9. Changes to the Service and Terms

We may change the Service for valid reasons such as security, abuse prevention, provider or legal changes, interoperability, accessibility, performance, cost control or product development. We will not retroactively change completed purchases or remove mandatory remedies.

Where consumer law requires a contractual basis, notice or a right to terminate because a continuous digital service is materially negatively changed, we will provide it. Material changes to these Terms will be identified by a new version and effective date and, where required, notified through the Service or by email.

10. Suspension and termination

We may temporarily restrict, suspend or terminate access where reasonably necessary to investigate or stop a breach, protect users or infrastructure, comply with law or provider requirements, respond to payment fraud or sanctions, or prevent material harm. Where appropriate, we will consider severity, frequency, intent and available evidence.

You may stop using the Service at any time. Self-service account deletion is not currently available; requests may be sent to hello@propositionstudio.com and are handled under the Privacy Policy.

Suspension or termination does not erase accrued payment obligations, lawful records or claims. Unused paid credits are handled according to mandatory law and the credits and refunds section; promotional credits may be withdrawn for fraud or abuse.

11. Intellectual property in the Service

The Service, interface, software, brand, documentation and provider-owned materials are protected by applicable intellectual-property law. Except for the limited right to use the Service under these Terms, no right in our software, marks or materials is transferred.

You must not copy, sell, sublicense, scrape, reverse engineer where prohibited, disrupt, probe, overload or create competing access to the Service, except to the extent a restriction is unenforceable under mandatory law.

Feedback may be used to improve the Service without payment or confidentiality obligation, provided it does not include User Content or confidential client material unless separately agreed.

12. Third-party services

The Service relies on cloud, database, authentication, email and AI providers. Their systems may be unavailable, apply moderation, change models or reject requests. We remain responsible where mandatory law makes us responsible, but we do not control every third-party system or output.

Links to third-party sites are provided for convenience and do not endorse their content. Separate terms may apply when you choose to use an external service or payment method.

13. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer rights and liability for intentional misconduct. No clause requires a consumer to waive a statutory remedy.

For consumers, our liability is governed by mandatory law. Any limitation in this section applies only to the extent lawful and must not be interpreted to exclude liability for failure to supply or lack of conformity of the digital service or content.

For users acting in business or professional capacity, to the maximum extent permitted by law, we are not liable for indirect or consequential business losses, lost profit, lost opportunity, loss caused by using an unverified AI output, or decisions made on the basis of an output. Our aggregate contractual liability to such a user for events in a twelve-month period is limited to the amount paid by that user for the Service during that period, except for liability that cannot be limited. This limitation does not apply where Polish mandatory law grants a quasi-consumer consumer-equivalent protection because the contract is not of a professional nature.

You remain responsible for backups of files you need outside the Service. Archive controls in the interface are not a promise of permanent storage or physical deletion.

14. Claims caused by business users

If you use the Service in business or professional capacity, you will reimburse reasonable losses, costs and third-party claims caused by your unlawful User Content, lack of required rights or deliberate breach of the acceptable use rules, to the extent permitted by law and proportionate to your responsibility. This indemnity does not apply to consumers or Polish quasi-consumers where it would restrict mandatory rights, create an unfair term or concern a contract without a professional nature for that person.

15. Governing law and disputes

Polish law governs the contract, without depriving a consumer habitually resident in another country of non-derogable protection provided by the law that applies to that consumer.

Consumers may bring claims before a court competent under mandatory procedural law. We do not impose an exclusive business forum on consumers.

After an unresolved consumer complaint, we will provide the information required by applicable Polish rules on out-of-court consumer dispute resolution, including whether we agree to participate in a particular proceeding. The former EU Online Dispute Resolution platform is no longer presented as an available route.

16. Miscellaneous

If one provision is invalid or unenforceable, the remaining provisions continue to apply. Failure to enforce a provision once is not a waiver. We may assign the contract as part of a lawful business transfer if consumer rights are not reduced; you may not transfer an account or credits without our written consent.

The English and Polish versions are intended to describe the same contract. If wording differs, mandatory law and the version more favourable to a consumer apply to the extent required; otherwise the Polish version controls for the Polish Provider.